Booking:
Prices in this website are based on costs and exchange rates as of 25/07/11. Prices may change without notice; revised prices will be published on our 'Latest News' page. We sincerely hope that surcharges will not be necessary, but in the unlikely event that they are, you may cancel your booking without penalty if the surcharge amounts to more than 10% of any of our given prices. This has become necessary as a precaution as a result of the dramatic fluctuations and weakening of the Pound in relation to the Euro, Swiss Franc and Norwegian Kroner during the last 4 years.
Anyone selling full package holidays to the public are legally obliged to have some form of 'bonding' or insurance so that the customer is financially protected if the tour operator fails. The Telemark Ski Company has the following cover:
Total Payment Protection (topp) Policy cover:
In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Company plc, authorised and regulated by the Financial Services Authority, to protect customers' prepayments in the unlikely event of our financial failure and paid in respect of:
| • | non-flight inclusive packages commencing and returning to the UK. | ||||
| • | the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered in this brochure/literature/document/on this website (subject to the terms of the insurance policy), for:
|
In the unlikely event of financial failure please contact the claims helpline on 0870 0137 965. A copy of the policy is available on request.
Note that this cover does not apply to packages commencing and returning to countries outside the UK.
Note also that clients booking onto a trip with 'Instruction Only' are not covered; a single element such as this does not comprise a package.
For those trips where customers choose to buy a tour operator package through The Telemark Ski Company (i.e. with Crystal, Thomson or First Choice) and which include flights, then The Telemark Ski Company, in acting as an approved agent for these tour operators only, are covered by the tour operators’ ATOL.
| • | 5% OFF travel and accommodation package costs, for full payments received prior to 10 weeks before the departure date! (ONLY applicable to main travel and accommodation elements provided by Crystal, Thomson or First Choice bought through us and excludes any ski hire, ski tickets and skis on flight. This discount is only applicable to their brochure prices are not their prices available through their websites). |
| • | 5% OFF our instruction or leadership fee if you return for a second time (or more!) within the 2011 – 2012 season. For 'Full Package' arrangements this discount is off the instruction/leadership element only of that package cost. |
Finding out more about the trip
You will need more information about the trip or trips you are
interested in:
| • | The relevant Trip Details can be obtained by filling in the on-line form, to access and download a pdf version of the Trip Details, to have the Trip Details e-mailed to you or to have it sent by snail-mail. |
| • | The Trip Details will have full descriptions of itineraries, details of instruction, travel options, accommodation, costs, etc. plus a Booking Form. |
| • | Your booking may be for INSTRUCTION ONLY and/or for TRAVEL & ACCOMMODATION or for a FULL PACKAGE. We operate as agents for the major tour operators Crystal, Thomson and First Choice and can conveniently provide travel and accommodation arrangements for any of our instruction or touring trips – see Discounts and, for groups, Tailor-made trips for added incentives! |
| • | It is essential to read our Important Information About Your Trip and our Booking Terms and Conditions prior to completing the Booking Form. |
| • | At this stage we are very happy for you to contact us to discuss any aspect of the trips you are interested in. Probably 99% of our clients speak to us on the phone before booking, to check on any aspect of the trip. It is especially worthwhile phoning or e-mailing to discuss skiing ability levels and whether you are considering the most suitable trip from that point of view. |
Booking
| 1 | Once you receive the Trip Details you will have everything you need to go ahead with a booking. |
| 2 | Make any relevant travel and accommodation arrangements with us, if not included in your chosen trip arrangements as detailed in the Trip Details. Such arrangements may be 'independent' or with a tour operator (see above). |
| 3 | Simply complete the On-line Booking Form and submit it with the deposit or full payment to secure your booking. Full details for our secure on-line payments and details of alternative methods of payment will be found on the On-line Booking Form. The on-line Booking facility is currently under construction so is not yet available. Please use one of the options available via the next link below. Alternatively, you can download a Booking Form here to complete and return electronically (as a scan) or by post. |
| 4 | You will receive a Confirmation of your Booking within 5 working days along with a Statement and other information relevant to your trip. |
| 5 | You will receive a Meeting Up letter approximately 2 weeks prior to your travel date which will include details of the time and place of our introductory meeting, airport transfers (if relevant), confirmation of equipment hires and any other relevant information for your trip. |
PaymentsPayments can be made by credit or debit card, cheque, internet banking (nil or negligible cost and easy to do), bank transfer or Paypal. Conveniently, you can use your credit card to pay via Paypal on-line. Paypal payments within the UK attract a fee of 3.4% + 20 pence.
Full information about credit or debit card payments via our Sagepay secure payments facility will be found on the On-line Booking Form. It is also possible to make your deposit or balance payments by card over the phone. Note that all debit card payments incur no extra cost but credit card payments automatically incur a fee of 2.5%. The on-line Booking facility is currently under construction so is not yet available. Please use one of the alternative methods of payment.
Full information about credit or debit card payments via our Sagepay secure payments facility will be found on the On-line Booking Form. It is also possible to make your deposit or balance payments by card over the phone. Note that all debit card payments incur no extra cost but credit card payments automatically incur a fee of 2.5%. The on-line Booking facility is currently under construction so is not yet available. Please use one of the alternative methods of payment.
International bank transfers and Paypal will accrue additional charges (possibly at both the origin and destination bank) and these charges are your responsibility; we will require the full invoiced amount to reach our account. Paypal international charges are 3.9% + £0.20 pence, on the basis that the invoice you receive and the transaction is in £ Sterling.
For internet payments and bank transfers, please contact us direct for our bank details.
Payments for courses or tours will normally be in 2 stages:
NB If bookings are made less than 8 weeks prior to the departure date full payment will normally be required when you book.
To minimise bank transfer or Paypal costs you may choose to pay in full at the time of booking i.e. a single transfer subject to charges. As for all monies we receive, refunds in event of cancellation, etc. will still be possible as detailed in the Booking Conditions. |
InsuranceIt is a condition of joining our trips that you must be adequately insured. All persons are expected to arrange their own insurance and we highly recommend that you have this insurance in place when you book with us (in case of cancellation due to health issues or other reasons prior to your departure date). Polices should cover any potential risks involved in a winter sports holiday. We ask for copy of your policy to be sent in with your completed booking form.
|
